Home » HBI Research » Dimensions of Capacity in Nonprofit Human Service Organizations

Dimensions of Capacity in Nonprofit Human Service Organizations


Published in VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations

December 2016, Volume 27, Issue 6, pp 2889–2912


  • William A. Brown Email author
  • Fredrik O. Andersson hbi 
  • Suyeon Jo

The purpose of this paper is to present and develop a firmer grasp of the underlying dimensions of organizational capacity in nonprofit human service organizations. The paper draws on the resource-based view of the organization (Barney et al. in Journal of Management 37:1299, 2011; Wernerfelt in Strategic Management Journal 5:171, 1984), which recognizes that organizational attributes and capabilities facilitate performance. Interviews were conducted with 66 executives in moderate sized, human service organizations to discuss factors that influence performance. Findings suggest that human, financial, and social capital all contribute to organizational performance. Executives emphasized the quality of people associated with the organization including the role of the board of directors in supporting performance. Many respondents also believed that maintaining healthy and dynamic external relationships was critical to success.

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cropped-hbi_small.jpg Denotes HBI Scholar


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